Who we are

Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies’ data resides, where it flows, and how it’s accessed.

We’re here to rewrite the story of data sovereignty – empowering innovators, pioneers and visionaries to make their mark. We believe the sky is not the limit. We strive for the perfect balance of simplicity and excellence in everything we do, and we’re looking for people who are ready to join our journey and rewrite the story of data sovereignty.

Role overview

Our international commercial team at Okens Domains is seeking a motivated Inside Sales Representative to join us in the sunny city of Málaga (Spain).

In this role, you'll immerse yourself in the domain registration sector, building strong customer relationships and engaging in various sales and customer service activities. You'll support existing customers, find ways to upsell and retain clients, manage simple finance-related questions, cooperate with the outside sales team, and collaborate closely with the product team to suggest possible product improvements.

Our ideal candidate has experience in domain registration or a related business, with a minimum of 2 years of experience in Customer Service or Inside Sales Representative positions. Is communicative, passionate about technology, proactive, and a great team player. If this sounds like you, we are excited to meet you!

What you'll do

• Provide support to the customers and the sales team.

• Build and maintain strong, long-lasting customer relationships.

• Act as a key point of contact for customers questions, requests or escalations.

• Ensure the timely and successful delivery of services according to customer needs and objectives.

• Develop new business with existing customers.

• Work closely with finance to ensure timely payments and manage debt.

• Work closely with Marketing both strategically and tactically to ensure targeted lead generation.

• Work closely with Technical Support Team to ensure customers’ requests are handled in a quick and efficient manner.

• Identify service issues and work with customer and internal teams on improvement programs.

• Represent company in industry events.

What are we looking for

Technical skills

• Bachelor’s Degree in business, marketing, or a science field.

• At least 2 years of customer service/ inside sales experience, preferably in domains or related tech industries.

• Advanced level in English skills.

• Spanish and Ukrainian are a plus.

Soft skills

• Effective communication.

• Strategic thinking.

• Results and results oriented.

• Accountability.

• Ability to make decisions independently and to react quickly to customer requests.

• Ability to work and interact with the team from different areas (Commercial, Marketing, Finance, Product, Operations).

• Confidence.

• Open-mindedness.

• Capacity to be calm in critical situations.

What's in it for you (Spain)

• Private life and health insurance for you and your family.

• Four weeks per year to work from anywhere for eligible employees.

• Gym reimbursement.

• Company bus line for convenient transportation applicable for employees based in Málaga.

• Learning Pocket for personal development.

• A hybrid working model with flexible hours.

• 3 volunteering paid days each year.

• Generous referral bonus programme.